WHAT IS RPA?
Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume; repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.
RPA technology consists of software robots (bots) that can mimic a human worker. RPA bots can log into applications, enter data, calculate and complete tasks and then log out.
Applications Of RPA
Healthcare Industry
Financial Services
Accounting
Customer Service
Human Resources
Supply Chain Management
Benefits Of RPA
Reduced cost: By automating tasks, cost savings of nearly 30% can be achieved. Software robots also cost less than a full-time employee.
Better customer experience: Deploying RPA frees up your high-value resources to be put back on the front line ensuring your customer success.
Lower operational risk: By eliminating human errors such as tiredness or lack of knowledge, RPA reduces the rate of errors thereby providing a lower level of operational risk.
Improved internal processes: In order to leverage AI and RPA, companies are forced to define clear governance procedures. This, in turn, allows for faster internal reporting, on-boarding and other internal activities.
It does not replace existing IT systems: One of the biggest advantages of using a virtual workforce, or an RPA bot is that it does not require you to replace your existing systems. Instead, RPA can leverage your existing systems, the same way a human employee can.
